Eric Hildum

About Eric Hildum

With over two decades of progressive leadership experience in engineering management, enterprise architecture, and product development, I have consistently delivered innovative technology solutions across Fortune 500 companies and high-growth startups. My expertise spans the full software development lifecycle, from requirements gathering and UX design to architecture, hands-on development, and agile project management. I have a proven track record of leading cross-functional teams to recover failing projects, launch new products, and drive digital transformation initiatives in highly regulated and fast-paced environments, including healthcare, finance, telecommunications, and retail.My recent roles have focused on leveraging emerging technologies such as AI, LLMs (Large Language Models), and cloud-native architectures to create scalable, secure, and user-centric applications. As a Senior Principal at Concentrix and Engineering Manager/Architect at Enhabit Home Healthcare, I spearheaded the evaluation and integration of AI-driven solutions, architected enterprise mobile applications, and resolved complex technical challenges under tight deadlines. My background includes extensive experience with mobile application architecture (iOS/Android), API design, cloud platforms (Azure, AWS), DevOps, and enterprise security, as well as hands-on development with modern frameworks and tools.I am adept at building and mentoring high-performing engineering teams, optimizing development processes (Agile, Scrum, SAFE), and aligning technology strategy with business objectives. My leadership style emphasizes collaboration, continuous improvement, and stakeholder engagement to ensure on-time, high-quality delivery of mission-critical systems. Key skills include: engineering management, enterprise architecture, product management, mobile application development, AI/ML integration, cloud computing, DevOps, agile methodologies, system recovery, cross-functional leadership, stakeholder management, and digital transformation.

Experience

1. Senior Principal Engineering Manager

   Concentrix

   Oct 2021 — Present · San Francisco, CA, US

   Hiring of front-end and back-end UX/UI & engineering teams. Lead combined iOS and Android front and back-end engineering teams from five to 20 developers for retail and enterprise applications. Mentoring junior and mid-level engineers on agile processes and development best practices. Subject Matter Expert on Apple platforms and back-end Azure and AWS systems. Evaluation of business opportunities arising from LLMs, ChatGPT, and other Artificial Intelligence systems such as Microsoft Copilot & Apple Intelligence. Investigation into new and emerging AI technologies such as LangChain, LangSmith, and Flowise. Proof of concept AI product manager and developer support systems for requirements, acceptance criteria, unit test, and API specification to reduce time to create well-formed requirements. Review of Vision Pro and identification of new business opportunities opened by this device. Architectural assistance to multiple clients in the areas of mobile application architecture, design, development, and project issue identification and recovery of multiple failing projects resulting in contract renewals. Numerous presales and proof of concept projects in support of sales organization resulting in successful, ongoing client engagements.Major clients: Charter Communications, Enhabit Home Healthcare, Juice Plus, Skechers, T-Mobile, USAA Insurance

Education

• University of California, Davis - Graduate School of Management

  MBA, Technology management

  1984 — 1986

• University of California, Davis

  BS, Electrical Engineering

  1979 — 1984

• University of California, Davis

  MS, Electrical Engineering

  1984 — 1993

Skills

• Agile Methodologies
• Management
• Strategic Partnerships
• Go-to-Market Strategy
• Business Development
• Cloud Computing
• Global Platform
• Integration
• Vendor Management
• Business Intelligence
• Wireless
• Outsourcing
• Strategy
• Mobile Payments
• Android
• Mobile Commerce
• Start-Ups
• Security
• Enterprise Software
• Mobile Devices
• Quality Assurance
• Saas
• Product Management
• Telecommunications
• Product Development
• Testing
• Team Leadership
• Project Management
• Requirement Specifications
• Program Management
• Mobile Applications
• Cross-Functional Team Leadership
• Wireless Technologies
• Mobile Technology
• Mobile Communications
• Software Project Management
• Nfc
• Crm
• Software Development