Eric Harasyn

About Eric Harasyn

I’m an operations executive with 12+ years of experience that includes enabling growth, business efficiency, and profitability for a regional telecom/technology industry leader, a large exhibition center, and a top US track and field program.As a strategic, results-focused leader and change agent, I develop, align, and execute a customer, member, and community-focused vision to inspire operational excellence and financial performance in competitive markets. My relentless drive and passion help me solve big challenges. I’m well-versed in VoIP, IP networks, network infrastructure, and wireless tech. KEY ACHIEVEMENTS:• CONSISTENT DELIVERY: Delivered 500+ telco/IT projects on time, on/under budget, and to quality specs.• OPERATIONAL SPEED: Increased gross profit from 35% to 44% after accelerating project deliveries 30%.• REVENUE GROWTH: Rebuilt $3M project revenue pipeline by transforming sales ops and HPBX.• LARGE PROJECTS: Helped $130M, 10K-seat Summit Arena project achieve overall design acceptance.• PERFORMANCE EXCELLENCE: Took Iowa State Track and Field from bottom-ranked to first conference title.• CONTINUOUS IMPROVEMENT: Led $20M in Iowa State University athletics facility improvement projects.Strategic Vision & Execution | Operational Excellence | Cross-Functional Leadership | Stakeholder/Client Relationships | Team Building & Leadership | Project & Service Delivery | Budgeting & Capital Planning | Customer Experience | Business Development | Sales & Marketing | Telecom Networks | Product Management | Process Optimization | Quality & Risk Management | KPIs & Data Analysis | Financial Reporting/Analysis | Organizational Structure | Compliance | Mentoring

Experience

1. Solutions Delivery Supervisor Project Manager

   Golden West Technologies

   Dec 2019 — Present · Rapid City, SD, US

   OVERSIGHT: 10 Staff |$10M B2B Subsidiary | 500+ ProjectsI led, expanded, and optimized B2B telecom and technology sales and solutions delivery for a Golden West Telecommunications subsidiary, delivering managed IT services, cybersecurity, cloud solutions, physical security, and unified communications to businesses, tribal entities, local governments, and schools in South Dakota and surrounding states. KEY ACHIEVEMENTS:• Delivered 500+ B2B technology implementations valued up to $500K, including IT infrastructure, physical security, and enterprise telephony solutions. Led a phone system deployment for one of South Dakota\'s largest tribal health facilities, a server infrastructure overhaul for a telecom co-op, and a telephony system rollout for a bank.• Increased gross profit from 35% to 44% and improved customer experience after accelerating project deliveries 30%. Reduced resource needs 20% and enhanced project tracking by adopting Agile methods and introducing operational KPIs.• Rebuilt $3M project revenue pipeline after taking over and mentoring a team of customer vendor advocates and solution architects, shifting their focus from internal design-focused to customer-focused sales.• Boosted HPBX product line revenue through a restructure that improved quoting, price transparency, and delivery efficiency. Simplified product offerings and resolved SMB adoption bottlenecks across every value stream.• Doubled E-Rate project revenue in 2 years by ensuring FCC Universal Service Fund compliance.

Education

• University of Oklahoma

  Bachelor of Science, Multi/Interdisciplinary Studies, Emphasis in Mathematics

• University of Oklahoma

  Master of Arts , Administrative Leadership