Erich Langer

About Erich Langer

A dedicated, results-oriented leader with a progressive management career in the retail industry. Driven to achieve and exceed expectations while delivering sustainable results. Analytical thinker with proven problem-solving skills who is able to communicate with employees at all levels and connect what they do to company goals and objectives.

Experience

1. Operations Manager

   DISH TV

   Jun 2015 — Present

   The senior site leader, responsible for the overall success of the facility by directing employee activity to achieve performance goals, and develop future leaders. Responsible for overseeing facility and warehouse operations in traditional satellite tv activities while also leading teams though change in new lines of work as fulfillment experts for 3rd parties. Helped technicians gain sales skills as the role of technician has evolved with sales goals added to their traditional customer satisfaction and productivity targets.Our team provides customer service support, telecommunication installation, and smart home product installations for San Diego and Imperial CountiesSpecific job duties include but are not limited to- Directing employee activity to achieve performance goals for the location- Building a high-performance work team to deliver an advanced level of quality and service in all daily activities- Working in conjunction with senior leadership and utilizing financial data to drive performance improvements- Creating excitement and engaging all employees in new business opportunities and strategies- Generating programs and practices that deliver a high level of customer satisfaction- Creating, fostering, and maintaining strategic business relationships within market, region, and company- Monthly budget (variable and fixed costs), facility reviews, document filing, damage and loss prevention, tax & payroll, interviewing prospective applicants, and promotions.

Education

• California State University San Marcos

  BS, Business

  1996 — 1999

Skills

• Multi-Unit
• District Management
• Multi-Unit Management
• Human Resources
• Training
• New Store Openings
• Planograms
• Cpfr
• Visual Merchandising
• Big Box
• Sales
• Store Operations
• Customer Service
• Merchandising
• Talent Management
• Shrinkage
• Driving Results
• Inventory Management
• Process Improvement
• Inventory Control
• Coaching
• Store Management
• Leadership
• Hiring
• Business Process Improvement
• Profit
• Management
• Team Leadership
• Loss Prevention
• Retail
• Time Management
• P&L