Erich Hofmann

About Erich Hofmann

Customer Success Manager | TMS Specialist | Six Sigma Lean Green Belt I bridge the…

Experience

1. Customer Success Manager - Tms

   Spot Freight

   May 2025 — Present · Indianapolis, IN, US

   As a Customer Success Manager at Spot, I lead client success initiatives for our Transportation Management System (TMS), ensuring smooth implementation, optimal adoption, and long-term satisfaction. I serve as a strategic partner to clients, working cross-functionally with Sales, Support, and Product teams to align solutions with customer needs and deliver measurable value.Key Responsibilities:Led end-to-end client onboarding, helping new users effectively adopt and leverage the TMS platform.Delivered in-depth product training—both virtually and on-site—covering system functionality and best practices.Maintained consistent communication with clients to manage accounts, resolve issues, and strengthen relationships.Monitored TMS usage and performance data to identify improvement areas and provide actionable insights.Acted as a customer advocate within internal teams, influencing product enhancements and user experience improvements.Collaborated with technical teams to troubleshoot and resolve client issues quickly and effectively.Collected and analyzed client feedback to help shape future service enhancements and product development.Managed contract renewals and identified upsell opportunities, supporting customer growth and retention goals.

Education

• Indiana University Bloomington

  BS, Secondary Education

  2002 — 2006

Skills

• 3pl
• Process Optimization
• Warehouse Management
• Ltl
• IT Strategy
• Inventory Control
• Logistics Management
• Strategic Consulting
• Air Freight
• Transportation Management Systems
• Mojo
• Freight
• Trucking
• Reverse Logistics
• Transportation
• Shipping
• Supply Chain Optimization
• Supply Chain Consulting
• Supply Chain
• Management
• Freight Audit and Pay
• Warehousing
• Logistics
• Mercurygate
• Transportation Management