Eric Gulledge

About Eric Gulledge

Accomplished IT professional with extensive experience leading the design, development, implementation, and support of IT-based business solutions. Skilled at effectively translating business requirements into technical solutions and ensuring the successful implementation of technologies that best meet the client’s objectives, schedule and budget. Strong collaborator and leadership-facing communicator with a proven ability to gain stakeholder confidence through the effective management of client expectations, resource conflicts and critical issues.

Experience

1. VP, Business Analytics Lead

   PNC

   Jan 2025 — Present · Cleveland, OH, US

   Facilitate online software development using a hybrid Agile / Waterfall process working closely with line of business and software development teams to launch a new request processing platform Minimum Viable Products (MVP) with further improvements planned• Collaborate with stakeholders to create and refine requirements to improve existing, complex processes integral to the company’s servicing of financial products for military borrowers• Write product features and requirements (stories, bugs, and spikes) maintained in Azure Dev Ops • Create process maps to aid requirement elicitation, development, and documentation• Lead Agile ceremonies (backlog refinement, sprint planning, daily scrum, sprint review, and retrospective)• Validate that end-state development satisfies stated business requirements and business needs• Product Owner for part of the retail lending letter templates update process

Education

• North Carolina State University

  Recreation Management

• University of Illinois Urbana-Champaign

  Bachelor of Science (BS)

Skills

• IT Strategy
• Cross-Functional Team Leadership
• Integration
• Microsoft Project
• Visio
• Team Leadership
• Task Management
• Project Management
• Software Development
• Risk Management
• Program Management
• Requirements Gathering
• Communication
• Engagement Management
• Agile Methodologies
• Consulting
• Management
• Strategy
• E-Commerce
• Leadership
• Contract Management
• Business Analysis
• Quality Assurance
• Enterprise IT Infrastructure
• Information Technology
• Software Development Life Cycle (Sdlc)
• Business Process
• Mega Modeling Tool
• Business Intelligence
• Project Recovery
• Business Case Development
• Requirements Analysis
• Databases
• Software Project Management
• Crm
• Enterprise Architecture
• Critical Thinking
• Process Improvement
• Sdlc
• Business Architecture