Eric Drouillard
Customer Success Manager - Commercial Enterprise @Arctic Wolf
Waterloo, ON, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Oct 2025 — Present
Customer Success Manager - Commercial Enterprise @Arctic Wolf
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Waterloo, ON, CA
Manage a portfolio of enterprise accounts through channel resellers, overseeing onboarding, quarterly business reviews, escalations, and renewals while driving upsell and expansion revenue across the customer base.
EDUCATION
2007 — 2011
Western University
Bachelor of Science (B.Sc.), Biology
SKILLS
CrmMedical GeneticsSalesforce.comMolecular GeneticsLeadershipBusiness AnalysisProject ManagementBusiness DevelopmentManagementInnovationCustomer Relationship Management (Crm)Public SpeakingStrategic PlanningSales PresentationsQuantitative GeneticsData AnalysisMicrosoft OfficeSalesSales ProcessTeam LeadershipEnterprise SoftwareStrategyBacterial GeneticsInformation TechnologyHuman Genetics
ABOUT ERIC DROUILLARD
Sales leader, passionate problem-solver, always seeking for ways to improve.
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