Eric Mendes
Vice President, Consumer Loan Servicing for Residential Lending | Mortgage Operations, Compliance & Effective Leadership
- Role
- Vice President, Consumer Loan Servicing Residential Lending at City National Bank
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Eric Mendes
Experienced Financial Services and Banking professional with an 18-year track record in…
Experience
Vice President, Consumer Loan Servicing Residential Lending
Apr 2024 — Present · Los Angeles, CA, US
Manage day-to-day activities of the Consumer Loan Servicing Customer Service team responsible for overall customer experience and maintenance of residential mortgages, HELOCs, special loans, consumer loans and lines of credit.• Supervise production, SLA, and quality metrics for up to 7 Customer Service Specialists and provide coaching and development to team members.• Complete issue closures timely and address escalations in partnership with stakeholders across Residential Lending and work special projects as assigned by Consumer Loan Servicing leader.• Perform frequent quality control audits of payoff demands, credit bureau corrections, fee waivers, and client documents completed by team members to ensure compliance with federal regulation and bank policy.• Monitor daily reporting for GL, wire, and ACH outages and work with team members to resolve.• Document and draft procedures and controls for new processes and update existing procedures to align with current practice.• Engage with Risk/Compliance partners in 1LOD and auditors from 2LOD to coordinate and prepare audit responses, samples, and procedural walkthroughs for internal and external exams.• Successfully completed a rigorous external exam with no audit findings.
Education
UCLA
Bachelor’s Degree
Skills
- Client Retention
- Residential Mortgages
- Selling
- Loans
- Fha
- Mortgage Banking
- Refinance
- Underwriting
- Mortgage Lending
- Condos
- Customer Retention
- Banking
- Credit
- Sales
- Credit Analysis
- Business Development
- Loan Origination
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