Eric Floyd

About Eric Floyd

I am a Strategy & Operations leader who believes that Business Excellence happens at the intersection of people, data, and process.With over 12 years of global leadership experience at Sony and Hawk-Eye Innovations, I specialize in fixing broken systems and scaling complex operations to drive Customer Success. I don\'t just manage P & Ls; I build the technical and cultural infrastructure that makes them profitable and client-centric.My approach is three-fold:1. The Technical Builder: I believe in data over gut feeling. I write my own scripts (SQL, Google Apps Script) and build custom automation tools to reconcile data for annual events—replacing manual spreadsheets with scalable digital ecosystems that provide real-time insights.2. The Strategic Architect: I have managed $40M+ budgets and global teams, leading major transformations including \"Red Status\" client turnarounds and enterprise-wide tech stack integrations. I focus on \"Business Excellence\"—streamlining the internal engine so the customer feels zero friction.3. The Culture Driver: Systems only work if people use them. I have extensive experience reducing staff turnover (by 50%+) and driving adoption through better training, clear root-cause analysis, and human-centric change management.I am currently based in Atlanta and open to discussing roles globally that require a blend of strategic vision, technical fluency, and operational grit.

Experience

1. Director of Strategy and Operations

   Hawk-Eye Innovations

   Apr 2023 — Present · Atlanta, GA, US

   Client Success & Turnaround: Spearheaded the operational turnaround of high-priority enterprise accounts, utilizing Root Cause Analysis to fix systemic logistics errors. Improved shipping accuracy to >99% and secured multi-year contract extensions by restructuring field support and training protocols.• Technical Strategy & Automation: Designed and deployed custom automation scripts to reconcile staffing data for annual sporting events. Built the data architecture to cross-reference API schedules against internal logs, flagging coverage gaps and cost discrepancies in real-time.• Supply Chain & Digital Transformation: Led the enterprise-wide migration to a centralized Warehouse Management System (WMS) and workforce platform. This digital overhaul safeguarded millions in capital assets and reduced annual labor waste by $1M+ through automated geo-fencing and scheduling workflows.

Skills

• Finance
• Project Management
• Leadership
• Account Management
• Solution Selling
• Business Planning
• Direct Sales
• Retail
• B2b
• Sales
• Business Development
• Team Building
• Management
• Cold Calling
• Sales Management
• Human Resources
• Business-to-Business (B2b)
• Sales Operations
• Customer Retention
• Customer Service
• Social Media
• Training
• Customer Satisfaction
• New Business Development