Eric Desousa-Rosa
- Role
- Fraud Operations Shift Lead at Bandwidth Inc.
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Eric Desousa-Rosa
I am experienced working in teams and individually. I am a self-motivated ambitious…
Experience
Fraud Operations Shift Lead
Sep 2022 — Present
As a Telecom Fraud Analyst II Shift Lead, I oversee a team of three analysts and ensure that all necessary procedures and protocols are in place to prevent and detect fraud within the telecommunications industry. I diligently analyze and investigate any instances of suspicious activity, utilizing leading-edge fraud detection techniques and tools, and collaborate with cross-functional teams to mitigate fraud risks and implement effective fraud prevention strategies. In my shift lead role, I train and mentor my team, manage workload distribution, and drive quality performance metrics, resulting in continuous process improvements and exceptional customer service. Ultimately, my skills and expertise have contributed to significant cost savings for my organization while maintaining compliance with industry regulations.
Skills
- Strategic Account Growth
- Sales
- Contract Negotiation
- Dealing with Ambiguity
- Customer Focus
- Sip Trunking
- Action Oriented
- Ip Pbx
- Career Development
- Salesforce.com
- Social Networking
- Xaas
- Management
- Mac Os X
- Voip
- Employee Relations
- High Performance Teams
- Ilife
- Negotiation
- Time Management
- Interpersonal Savvy
- Managed Services
- Cpaas
- Ucaas
- Marketing
- Business Strategy
- Apple Aperture
- Unified Communications
- Telephony
- Team Management
- Voip Protocols Sip
- Keynote
- Fitness Training
- Iphone
- Zendesk
- Software as a Service (Saas)
- B2b
- Strong Business Acumen
- Retail
- Strategic Leadership
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