Eric da Silva
Senior Operations Manager @Gap Inc.
Signup · Get unlimited contacts
WORK HISTORY
Senior Operations Manager @Gap Inc.
Brampton, ON, CA
EDUCATION
Schulich School of Business - York University
Master's degree, Project Management
George Brown Polytechnic
Post-Graduation Certificate, Supply Chain Management
E.T.E Getúlio Vargas
Technical, Civil Construction
Senai São Paulo
Post-Graduation, Business Management
Universidade Metodista de São Paulo
Bachelor of Arts - BA, Foreign Languages, Literatures, and Linguistics
ABOUT ERIC DA SILVA
Throughout 20 years of progressive experience leading and learning with people in warehouse, production, fulfillment, customer service and general supply chain operations, I’ve established a reputation for outstanding flow management and consistently boosting accuracy, customer satisfaction and delivery quality. Building, training, motivating, and retaining top-performing teams has been a critical pillar of my success. I have a talent for identifying team challenges and workflow problems and working with teams to achieve aggressive deliverables and timelines. My diverse professional, educational, linguistic, and cultural background has also been a competitive advantage, allowing me to communicate efficiently and bring out the best of every individual’s expertise to achieve common goals. Notable Recognized Career Achievements: Reduced fulfillment time by 57%; Increased In Stock Rate from 79% to over 95%; Improved Manual Put Away UPH by 66%; Improved Storage Space Utilization by 43%; Achieved the best global NPS score in 2023; Best in Network System/Operations Stability; Trained Leaders for Business Expansion in Canada;Cut delivery time from 15 to 3 days from the US to Canada;Drove Sustainable Increase in the company’s UPLH; Efficient Volume forecasting and Labour Scheduling. Additionally, I have a Six Sigma Black Belt Certificate, 2 Post- Grad certificates in Supply Chain Management and Business Management, and a Bachelor of Arts degree in Language and Literature. I’m also multilingual, with fluency in English, Portuguese and Spanish. Eric da Silva
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.