Eric C.
Product Manager - Senior Planner @Rogers Communications
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WORK HISTORY
Product Manager - Senior Planner @Rogers Communications
CA
Drove data-informed roadmap decisions: built analytics dashboards tracking product performance and used behaviour across 8+ business units, improving operational visibility by 40% through metrics-driven iteration- Managed $35.6M infrastructure product portfolio across cross-functional teams (Engineering, Design, Operations, Analytics); prioritized backlog using RICE framework, maintained weekly delivery momentum across 120+ projects.
EDUCATION
York University
Master's degree, Computer Science
St. Joseph Higher Secondary School
Secondary School Certificate
Notre Dame College
Higher Secondary School Certificate, Science
American International University-Bangladesh
Bachelor of Science - BS, Computer Science & Engineering
ABOUT ERIC C.
I build AI products that deliver measurable business impact. At Rogers, I architected and deployed a production RAG agent that achieved 80% retrieval accuracy, grew from 2 pilot users to 15 active users in month one, and reduced operational costs by 2% through systematic A/B testing and iterative prompt engineering.As Product Manager, AI & Digital Products at Rogers Communications, I combine product fundamentals with genuine technical depth. I have led products from 0 to 1, managed a $35.6M infrastructure portfolio, and shipped AI-powered automation that cut user onboarding time by 40%. My work spans user research, roadmap development, cross-functional delivery across Engineering, Design, and Analytics, and sprint leadership from backlog to launch.My background: MSc Computer Science (AI & Data Science) from York University, published research in deep learning and data visualization, and PSPO I certification. I understand how to design agent workflows using LLMs and RAG architectures, optimize prompts for production performance, measure impact through data, and drive adoption with enterprise users.I am open to AI Product Manager roles where hands-on AI building experience, technical depth, and product fundamentals combine. Toronto-based with flexibility for remote.Open to connecting with hiring managers and recruiters in AI and tech.
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