Eric C.

About Eric C.

Customer support\'s ultimate role is to put themselves out of a job. No really! Hear me out.Of course we need to provide support that customers need, when they need it, and where they want it. Providing it with compassion, understanding, and empathy is the ultimate goal when responding and helping. However, analyzing their concerns to find the root cause is the ultimate goal.I firmly believe that a support team\'s primary function is to communicate these concerns, through qualitative and quantitative data points, to other teams to improve the overall experience and limit the need for contacting support in the first place. Whether it\'s via analyzing metrics to create and improve workflows or pointing out areas in your product that cause confusion and frustration, working cross-functionally is the key to ensuring continued adoption and growth.My passion for the customer journey has driven me to learn and grow constantly to deliver superior results. With my extensive experience and expertise in managing support teams and establishing quality parameters, I am confident in my ability to help organizations achieve their goals and build strong, lasting relationships with their customers. I am committed to providing exceptional customer service and look forward to continuing to make a positive impact in this field.

Experience

1. Customer Service Support Manager

   Compyl

   Aug 2024 — Present · Columbus, OH, US

Education

• Boston University

  B.S., Advertising

  1995 — 1999

• The Ohio State University

  Certificate, UX / UI Web Design and Engineering

• Boston University

  Bachelor of Science - BS, Public Relations, Advertising, and Applied Communication

• The Ohio State University

  Certificate, UI and UX Design

Skills

• Gameplay
• Casual Games
• Production Managment
• Game Development
• Social Games
• Quality Assurance
• Community Development
• Game Mechanics
• Social Media
• Game Design
• Photoshop
• Graphic Design
• Community Management
• Facebook
• Mobile Games
• Illustrator
• Adobe Illustrator