Eric Chasteen
Solutions Architect @ActioNet, Inc.
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WORK HISTORY
Solutions Architect @ActioNet, Inc.
Responsible for the pre-sales, sales, and architectural and technical direction of FedRAMP High Government Community Cloud (GCC) solutions and portfolio across multiple commercial and federal agencies. Includes civilian, science and research, health, defense, and national security sectors. Successfully led multiple million-dollar sales, marketing, capture, transition, and operational phases of IT services, operations, human resources, custom development, and strategic portfolio and project management solutions. Developed and secured a strategic Elite level partnership with ServiceNow for Federal Government license resell and FedRAMP High GCC implementations across NOAA, DoD, Energy, and CMS. Established partnerships for BMC Remedy, Salesforce, Bomgar/BeyondTrust, and Upland Software RightAnswers license resell and implementation. Top Secret security cleared, with certifications in PMP, ServiceNow, Microsoft, SAFe, HDI, ITIL, Agile and APMP. Spearheaded end-to-end proposal development, solution architecture design, technical recruitment, transition management, and continuous high-performing operations, achieving 99.9% service availability and over 98% customer satisfaction. Demonstrated ability to rapidly assess and turn around problem programs, transitioning them into efficient ITIL, ISO, CMMI, and HDI-based IT services that meet agency mission needs. Combined technical, business, and marketing expertise to establish multiple third-party vendor reseller and professional services partnerships, managed services (IaaS, PaaS, and SaaS), sales cycles/pipelines, and web and print-based sales enablement tools. Implemented industry best practices for corporate and technical operations. Integrated Artificial Intelligence into business development, bid and proposal processes, and technical solution implementation. Created new IT service delivery markets and opportunities, driving increased and new revenue streams through strategic partner alliances.
EDUCATION
Tarleton State University
BS, Science
Tarleton State University
MS, Science
Tarleton State University
MS, Management
The University of Texas at Austin
Certificate, Software Project Management
SKILLS
ABOUT ERIC CHASTEEN
Certified Project Management Professional with over 30 years of experience in directing, managing, and operating enterprise IT operations, software engineering, applications, customer support, professional services, government contracting, business development, sales, marketing, emergency services, environmental management, and research and development. Proven expertise spans commercial, government, and non-profit organizations.Adept at quickly acquiring knowledge of diverse industries, products, and services. Consistently entrusted with increasing responsibilities and gaining broader functional experience in key areas such as business development, sales, marketing, bid and capture, transition, operations, design, architecture, development, automation, quality assurance/control, recruiting, training, process re-engineering, and the restoration of problematic programs and projects.Successfully led large, complex programs across matrix organizations, multiple time zones, and diverse cultures. Demonstrates exceptional organizational and disciplined capabilities in developing and executing effective processes that deliver customer-valued, high-quality products and services, meeting both business and mission objectives.Specialties: Certified PMP, Agile Scrummaster, Six Sigma White Belt, IT Service and Asset Management, HDI Support Center Manager, ISO IT Governance, Business Service Management, ServiceNow Certified System Administrator, Microsoft Azure, Artificial Intelligence, ITIL 4 Foundation, Certified SAFe® 5 Architect, & APMP / Shipley Proposal Lifecycle.
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