Eric Brown

About Eric Brown

6••••••••@gmail.com 90••••••38My 24+ year career in the hospitality industry, combined with a certification in Hotel Real Estate Investments/Asset Management from Cornell University, has led me to exciting and progressive opportunities within the Hilton Worldwide enterprise. I began my hospitality career in a guest services role at Hilton hotel, which provided a strong foundation for my professional growth. I earned several promotions that led to my current position, Director of Franchise Relicensing & Contract Management.For the past 5 years, I have had direct oversight of the relicensing and contract management process for Hilton Worldwide, Americas. Primarily, I oversee and lead due diligence, deliver report data, and provide recommendations about hotel retention and franchise opportunities. I developed a relicensing tracker tool on the Salesforce platform to help brand leaders manage property distribution and identify growth opportunities. CAREER HIGHLIGHTS:• Routinely delivered $40M+ in Revenue to the company• Led team to consistently meet or exceed goals/objectivesDeveloped technology tools to improve efficiency and create reporting capabilities.• Extensive cross-functional collaboration on deals aligning multiple KPIs. CORE STRENGTHS & COMPETENCIES:Franchise Sales | Hotel Development | Strategic Planning | Contract Negotiations | Project Management | Operational Excellence | Collaborative Leadership | Executive-Level Presentations | Customer Relationship ManagementWith a solid commitment to sharing knowledge and mentoring others, I am eager to expand my network. Please reach out to connect with me through LinkedIn.

Experience

1. Director - Franchise Re-licensing & Contract Management Services

   Hilton

   Apr 2019 — Present · Memphis, TN, US

   With demonstrated success in prior roles, I was promoted to direct the team that relicenses the Hilton hotel properties in the Americas. Primarily, I oversee and lead due diligence, deliver report data, and provide recommendations about hotel retention and franchise opportunities.Within 2 years, I expanded the team’s capacity, streamlined relicensing decisions, and increased operational efficiency to scale for expected growth.To provide brand leaders with a resource for managing property distribution and identifying growth opportunities, I developed a relicensing tracker tool on a Salesforce platform. KEY ACHIEVEMENTS:• Reversed significant revenue loss due to COVID-19 pandemic with an 8.2% increase expected in 2021.• Delivered second-highest volume of deals and revenue in the department’s history (20%).• Increase productivity 15%+ in the first year, resulting in a 20% growth in revenue.

Skills

• Management
• Franchising
• Hotel Management
• Hotels
• Resorts
• Hospitality Management
• Revenue Analysis
• Customer Service
• Hospitality
• Hospitality Industry
• Tourism