Erica Vlahavas
Transformation Operations Manager @Ford Credit
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WORK HISTORY
Transformation Operations Manager @Ford Credit
Dearborn, MI, US
Risk: Developed and implemented a robust risk management and escalation process. Enhanced risk identification and analysis skills related to the technical modernization of Ford Credit\'s legacy originations and lending platforms. Drive initiatives to continuously refine risk management- Decisions and Change Requests: defined the process and path of escalation, guiding teams to adherence, logging & reporting of decisions, created and maintain the forum charters, facilitate meetings, and provide communication to leadership. Developed custom dashboards (Jira) to track a variety of data elements which are consolidated to inform leadership and guide strategic decision making- Champion ongoing governance process improvement initiatives, gain alignment for approval to enhance development application tool (Jira), and create efficient documentation management & maintenance- Coordinate between business units (operations, technical, and product teams), driving resolution for risks, blockers, and other program related decisions- Support program leadership in the development of executive leadership material using PowerPoint, Excel, and custom dashboards, including gathering, formatting, cleansing, and verifying underlying data points- Support adherence to Integrated Project Plan with data hygiene and use of ‘Reconciliation Engine’ to capture changes in timeline and facilitate dependency management- Support creating content for various Transformation meetings; facilitate scheduling, delivery, and follow up on action items- Train and support program leadership on the use of Jira
EDUCATION
University of Oklahoma
MBA, Supply Chain Management and Human Relations
Oklahoma State University
BS in Business Administration, Marketing and International Business
SKILLS
ABOUT ERICA VLAHAVAS
Highly motivated and adaptable professional with proven ability to quickly acquire new skills and thrive in dynamic situations. Adept at navigating challenging situations while maintaining composure and a positive demeanor. Dedicated to continuous learning, leveraging feedback to enhance performance, and contributing effectively as a collaborative team member to achieve shared objectives. Demonstrated success in establishing and optimizing critical governance processes, enhancing risk management, and facilitating cross-functional coordination within large-scale technology transformation. Eager to apply these skills to contribute strategically to Risk Management or Product leadership roles, leveraging a foundation in project management, data governance, cross-functional collaboration, and delivering successful outcomes.
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