Erica Tallungan

About Erica Tallungan

A motivated health care professional with over 14 years of experience in healthcare sales, account management, benefits strategy and client advocacy. Acquiring intricate industry experience, I have established myself as an accomplished leader who is highly capable of undertaking complex, independent and team-oriented tasks. I am adept in sales, relationship management, strategic thinking, leadership, project management, and prosper in high-pressure situations. Additional skills include healthcare analytics, public speaking, creativity, problem solving, decision making, organization, emotional intelligence, and a wide range of health insurance product knowledge.

Experience

1. Director of Strategic Accounts

   Nox Health

   Jun 2024 — Present · US

   Direct strategy and relationship management for Nox Health’s largest customer segment, representing covered lives and $5.3M in annual revenue. Manage and mentor a Client Success Associate, driving operational excellence, strengthening client communication, and fostering ownership of day-to-day execution within the Nox Client Success portfolio. Drive client-specific strategic planning and upselling activities to align internal enrollment goals with client objectives, ensuring long-term success. Oversee all project management and implementation efforts tied to upsell activities, from scoping through successful delivery. Oversee strategic contract negotiations, including renewals and amendments, with a focus on competitive positioning and value delivery. Develop and execute co-branded marketing strategies tailored to client philosophy and engagement goals. Cultivate strong partnerships across vendors, carriers, consultants, and internal stakeholders to optimize our clients’ care integration objectives. Present data-driven initiatives that drive revenue growth and deliver meaningful patient-centered value in sleep health. Co-leads cross-functional process improvement opportunities with internal stakeholders to meet/exceed client expectations and enhance internal efficiencies amongst the client success team.

Education

• DePaul University

  Bachelor of Science, Marketing

  2005 — 2009

Skills

• Spss
• Customer Service
• Public Speaking
• Access
• Strategic Planning
• Powerpoint
• Microsoft Excel
• Marketing Communications
• Microsoft Word
• Time Management
• Marketing
• Social Media
• Marketing Strategy
• Microsoft Office
• Sales
• Strategy
• Data Analysis
• Market Research
• Microsoft Access