Erica Marois

About Erica Marois

As Sr. Manager, Content and Community at Informa, I get to create meaningful (and fun!) content and experiences for some of the most passionate professionals out there: contact center leaders, IT support and service management pros, and enterprise communications innovators.I work across HDI, ICMI, and Enterprise Connect to build programming that sparks professional growth and brings people together in meaningful ways, whether that’s through conferences, mentorship programs, award celebrations, community spotlights, or late-night Slack debates about AI, empathy, and the future of work.I’m driven by connection, energized by creativity, and always on the lookout for fresh ways to help people learn, lead, and feel seen.Get in touch to collaborate or learn more about how you can get involved in the HDI, ICMI, or Enterprise Connect Community!

Experience

1. Sr Manager, Content and Community, Hdi & Icmi

   Informa

   Jun 2024 — Present · Greensboro, NC, US

Education

• Campbell University

  B.A., Public Relations

  2004 — 2008

Skills

• Social Media
• Public Relations
• Editing
• Copywriting
• Event Planning
• Marketing Communications
• Healthcare Marketing
• Blogging
• Wordpress
• Marketing
• Advertising
• Strategic Communications
• Internal Communications
• Integrated Marketing
• Fundraising
• Online Advertising
• Online Marketing
• Press Releases
• Email Marketing
• Social Networking
• Leadership
• Social Media Marketing
• Market Research
• Facebook
• Marketing Strategy
• Content Strategy
• Newsletters
• Social Media Measurement
• Media Relations
• Feature Articles
• Strategy
• Digital Marketing
• Storytelling
• Contact Center Operations
• Google Analytics
• Brand Development
• Corporate Communications
• Customer Satisfaction