Erica Morrison

About Erica Morrison

Transformational executive leader with experience driving software and operational excellence across large-scale, global teams. Highly skilled and passionate about building technology leaders and cultivating high performing teams. Proven performer with a focus on continuous improvement and continual learning to drive results and maximize ROI.KEY HIGHLIGHTSCrucial leader in a successful DevOps transformation that resulted in an 80% reduction in defects, 75% reduction in cycle time and 95% reduction in release impact to customers. Key customers were retained as a result of these efforts.Improved customer satisfaction and retention by transforming a load balancer team, improving it from one of the least operationally stable products in the company to a model of excellenceDrove new revenue streams and secured existing revenue by leading the transformation of a legacy data warehouse product to a modern cloud-based solutionSaved $2.4M/year by driving an AWS cost saving initiative and instituting a FinOps culture Expanded talent pool, increased global support, and decreased costs by successfully building an organization in India from the ground up, growing from 0% of overall organization to 50%Developed, grew, and retained talent across my organization through mentoring, coaching and trainingPresented as a keynote speaker at several national and international conferences Co-founded and served as the executive sponsor of CSG’s first employee resource group, Women Engaged in Leadership Exploration and Development (WE LEaD)Served on corporate Diversity, Equity and Inclusion (DEI) councilReduced customer churn and increased productivity by driving technical, cultural, and process improvements across the organization. Examples include-Increasing deployment testing and automation to streamline releases-Optimizing incident management to reduce frequency and duration of outages-Providing better visibility to stakeholders via standardization, metrics, regular reviews, and making all work visible-Improving operational stability of products through key architectural initiatives-Improving security practices and priorities in partnership with CISO organization-Aligning and improving agile processes

Experience

1. Senior Vice President of Technology

   FNBO

   Nov 2025 — Present

Education

• South Dakota State University

  Bachelor's degree, Computer Science

  1997 — 2001

• University of Denver

  Master of Business Administration (MBA)

  2004 — 2006

Skills

• Maven
• Software Design
• Integration
• Spring
• Tomcat
• Basic Css
• Weblogic
• Object Oriented Design
• Web Development
• C++
• Wicket
• Xml
• Junit
• Software Development
• Scrum
• Agile Methodologies
• Html
• Hibernate
• Software Engineering
• Web Applications
• .net
• Java
• Java Enterprise Edition
• Unix
• Subversion
• J2ee
• Eclipse
• Soa