Erica Ridgley
Salesforce Administrator @Standard BioTools
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WORK HISTORY
Salesforce Administrator @Standard BioTools
Created and managed user accounts, roles, profiles, and permission sets to ensure appropriate access.Provided day-to-day support for end users, resolving issues and answering questions related to Salesforce functionality.Documented business processes, user guides, and configuration changes for internal usersProvisioned new users with the proper role, profile, permission sets, and licenses.
EDUCATION
Oklahoma State University
Bachelor's Degree, Psychology
University of Arizona
Graduate Certification, Maternal and Child Health Epidemiology
Oklahoma State University
Master's Degree, Human Development and Family Science
SKILLS
ABOUT ERICA RIDGLEY
I\'m a hands-on, people first Program Manager who loves using tech to make things work better, for teams, for communities, and especially for those who need it most. Whether it\'s rolling out statewide systems, revamping workflows, or training cross functional teams, I thrive at the intersection of strategy, execution, and empathy. I have a passion for human-centered design, practical solutions, and making a measurable impact, specially in spaces that serve vulnerable populations.When I’m not busy driving change, you’ll find me chasing new adventures and traveling, learning something new, playing with my dogs, or bringing the heat on the pickleball court.SkillsProject Management | Product Manager | Business Process Mapping | Business Requirements | Data Management | Salesforce | Agile | Asana | Slack | Microsoft Office 365| Lucid Chart | Canva | Figma | AI Chatbots | Gsuite | LeadershipGiant Leadership Voice: Guardian // Champion of Systems & Due Diligence
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