Erica Ridgley
Salesforce Certified Administrator | CRM/SaaS | Project Management | Product Management | Leadership | Human-Centered Strategy | Double Star Ranger
- Role
- Salesforce Administrator at Standard BioTools
- Location
- Tulsa, OK, US
- LinkedIn followers
- 500 followers
About Erica Ridgley
I\'m a hands-on, people first Program Manager who loves using tech to make things work better, for teams, for communities, and especially for those who need it most. Whether it\'s rolling out statewide systems, revamping workflows, or training cross functional teams, I thrive at the intersection of strategy, execution, and empathy. I have a passion for human-centered design, practical solutions, and making a measurable impact, specially in spaces that serve vulnerable populations.When I’m not busy driving change, you’ll find me chasing new adventures and traveling, learning something new, playing with my dogs, or bringing the heat on the pickleball court.SkillsProject Management | Product Manager | Business Process Mapping | Business Requirements | Data Management | Salesforce | Agile | Asana | Slack | Microsoft Office 365| Lucid Chart | Canva | Figma | AI Chatbots | Gsuite | LeadershipGiant Leadership Voice: Guardian // Champion of Systems & Due Diligence
Experience
Salesforce Administrator
Jun 2025 — Present
Created and managed user accounts, roles, profiles, and permission sets to ensure appropriate access.Provided day-to-day support for end users, resolving issues and answering questions related to Salesforce functionality.Documented business processes, user guides, and configuration changes for internal usersProvisioned new users with the proper role, profile, permission sets, and licenses.
Education
Oklahoma State University
Bachelor's Degree, Psychology
2002 — 2006
University of Arizona
Graduate Certification, Maternal and Child Health Epidemiology
2013 — 2014
Oklahoma State University
Master's Degree, Human Development and Family Science
2006 — 2008
Skills
- Maternal-Child Health
- Suicide Prevention
- Community Outreach
- Leadership
- Psychology
- Behavioral Health Case Management
- Incredible Years Trainer
- Public Health
- Prevention
- Behavioral Health
- Program Development
- Grants
- Program Evaluation
- Epidemiology
- Data Collection
- Program Implementation
- Workshop Facilitation
- Case Management
- Grant Writing
- Mental Health
- Planning
- Social Services
- Program Coordination
- Cpr Certified
- Workforce Development
- Literature Reviews
- Health Promotion
- Interviews
- Healthcare Information Technology
- Community Development
- Event Planning
- Research
- Program Management
- Public Speaking
- Strategic Planning
- Training
- Leadership Development
- Microsoft Office
- Teaching
- Government
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