Erica Richards
Vice President, Operations | Finance, eCommerce, Payment Processing, Fintech, Customer Success, Strategy
- Role
- Client Relations Manager at Paysafe
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Erica Richards
With a pivotal role at Vendara, my expertise spans client relations and operational…
Experience
Client Relations Manager
Jan 2012 — Present
Over 10 years of success in operations and client relationship management related to finance, advanced eCommerce, payment processing, underwriting, ACH/card merchant services, FinTech, and technical team leadership•Strong knowledge of merchant services/payments market with deep understanding of competitive landscape•Served as key Dallas/U.S. relationship liaison during major Paysafe Group/Blackstone acquisition•Built strong partnership engagement functions while concurrently overseeing financial performance of Paysafe Group’s business•Championed client retention throughout Paysafe Group’s portfolio of holistic firmwide payment solutions•Configured and implemented New Voice Media (NVM) CRM—according to Dallas blueprint—to full capacity as sole and primary relationship manager and contact for NVM production team in 2021•Successfully transitioned operations and client relations department into unified function at Paysafe; developed processes, exceeded quarterly goals, and implemented metrics/KPIs•Earned recognition in the payments technology industry as a Global Management Excellence Honoree for 8 consecutive years and as a Business Continuity Champion for 5 consecutive years•PCI-DSS Compliance Standards•Vendor & Payment Partner Onboarding•Client Service & Implementations•Merchant Services Business Model•Dashboarding & Reports Creation•Quantitative & Qualitative Analysis•CRM Development/Implementation•Business Management & Continuity•Project Management & Execution•Business/Financial Strategy Consulting•Financial Performance Benchmarking•Leadership Development & Mentoring
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.