Erica Ota
Customer Account Representative i @Alameda County Water District
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WORK HISTORY
Customer Account Representative i @Alameda County Water District
Fremont, CA, US
EDUCATION
University of Phoenix
Associate of Arts (AA), Business Foundations
SKILLS
ABOUT ERICA OTA
Proactive and detail-oriented professional with proven expertise in customer support, data entry, relationship building, and cross-functional collaboration. Adept at using customer relationship management (CRM) systems, like Salesforce and NetSuite, and proficient in Microsoft Office Suite, ensuring smooth operations in a fast-paced environment. Resourceful and adaptable while working closely with various departments. Recognized for accuracy, process improvements, and delivering exceptional service under strict deadlines.
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