Erica Musial
AI, Infrastructure & Tooling Leader @ Figma
- Role
- Manager, Automation Operations & Ai Chatbot Projects at Simplr
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Erica Musial
Figma is where teams come together to turn ideas into the world’s best digital products and experiences. Founded in 2012, Figma has evolved from a design tool to a connected, AI-powered platform that helps teams go from idea to shipped product. Whether you’re ideating, designing, building, or shipping, Figma makes the entire design and product development process more collaborative, efficient, and fun—while keeping everyone on the same page.
Experience
Manager, Automation Operations & Ai Chatbot Projects
May 2023 — Present · Nashville, TN, US
Manage a team of Automation Analysts focused on building out robust reporting and making data-driven bot enhancements - Lead chatbot projects including deployments and optimizations coordinating Machine Learning, Development, Product, and Operations teams - Serve as a Product Manager leading optimization efforts focused on our generative AI product with the enablement of LLMs, bot chaining, and cognitive paths
Education
St Clair County Community College
Associate's degree
Michigan State University
Bachelor of Arts - Communications, Advertising and Business Management
Tennessee Technological University
Master of Business Administration - MBA
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