Erica Morgan
Team Lead, Implementation Services @Vidyard
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WORK HISTORY
Team Lead, Implementation Services @Vidyard
Lead a team of Implementation Managers, defining team and individual goals,training plans, and career development objectivesConduct regular team meetings and one-on-one meetings to monitorprogress and support team growthManaged over 300 successful client implementations, ensuring adherence toproject milestones, quality standards, and risk mitigationDeveloped and maintained comprehensive training materials, facilitating useradoption and satisfactionCollaborate with development and operations teams to design and validatesolutions, enhancing product offeringsResearched and onboarded new project management software, improving teamefficiency and project trackingBuilt a robust, customer-facing video learn hub including recording multiplehow-to videos and creating custom thumbnail images
EDUCATION
Communitech Academy
Discover Leadership
Ladies Learning Code
HTML, JavaScript & CSS Workshops
Conestoga College
Business, Management, Marketing, and Related Support Services
Hootsuite Academy
Various Social Media Courses, Social Media
ABOUT ERICA MORGAN
As a Team Lead in Implementation Services at Vidyard, I leverage my extensive experience in software implementation and customer relationship management (CRM) to deliver high-quality solutions for clients. I have a proven track record of planning and executing client training programs, configuring backend software, consulting with clients to gather and document their business objectives, and compiling and analyzing data into reports.I\'m passionate about helping clients achieve their goals and grow their businesses using the Vidyard SaaS platform. I have developed strong skills in HTML coding, metadata, SEO, and integrations setup, as well as in developing roadmaps and project timelines to meet critical deadlines. I also hold certifications in Adobe InDesign CS6, Social Marketing, and Video for Sales, which demonstrate my commitment to continuous learning and professional development.
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