Erica Mercier
Process Excellence Lead @Affirm
Montreal, QC, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Dec 2024 — Present
Process Excellence Lead @Affirm
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Ownership of the customer journey as it relates to furnishing and fraud.
EDUCATION
N/A
École des Metiers du Meuble
Cabinetmaking and Millwork
N/A
Concordia University
Bachelor of Arts - BA
ABOUT ERICA MERCIER
I act as an internal consultant, influencing tech initiatives and contributing to strategic business decisions. My work encompassed leading the integration of CRM enterprise features, guiding technology adoption, and advocating for customer-centric policies.
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