Erica McFarland
Senior Customer Service Manager @IGN Entertainment
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WORK HISTORY
Senior Customer Service Manager @IGN Entertainment
Managed customer-facing communities and handled high-risk fraud and account cases.• Led fraud prevention efforts saving $500K+ annually while maintaining positive customer relationships.
EDUCATION
West Los Angeles College
Associates, Business, Management, Marketing, and Related Support Services
SKILLS
ABOUT ERICA MCFARLAND
Customer and Operations leader with startup experience. Wearing multiple hats is the core of customer service and comes with the territory of any startup. I am ready to roll up my sleeves and jump in where needed- Specialize in community building and stabilizing, customer growth and retention, high priority and demanding clients- Global support trainer of international outsource teams, oversight of support services, providing personal interaction, and resolving varied client inquires and complex issues.
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