Erica McFarland
Customer Success & Operations Manager at GraphiteRx Inc.
- Role
- Senior Customer Service Manager at IGN Entertainment
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Erica McFarland
Customer and Operations leader with startup experience. Wearing multiple hats is the core of customer service and comes with the territory of any startup. I am ready to roll up my sleeves and jump in where needed- Specialize in community building and stabilizing, customer growth and retention, high priority and demanding clients- Global support trainer of international outsource teams, oversight of support services, providing personal interaction, and resolving varied client inquires and complex issues.
Experience
Senior Customer Service Manager
Present
Managed customer-facing communities and handled high-risk fraud and account cases.• Led fraud prevention efforts saving $500K+ annually while maintaining positive customer relationships.
Education
West Los Angeles College
Associates, Business, Management, Marketing, and Related Support Services
2017 — 2019
Skills
- Project Management
- Web Design
- Digital Media
- Microsoft Office
- Email Marketing
- Casual Games
- Analytics
- Video Games
- Mmo
- Digital Distribution
- Mobile Games
- Parature
- Invoicing
- Monetization
- Community Sites
- Online Gaming
- Management
- Google Analytics
- Gaming
- Purchasing
- Social Games
- Ms Office Suite
- Splunk
- Outlook
- Process Scheduler
- Mmorpg
- Document Preparation
- Data Entry
- Opdots
- E-Commerce
- Crm
- Adobe Creative Suite
- Fraud Investigations
- Wordpress Tools
- Internet
- Telesign
- Gaming Industry
- Webmail
- Community Management
- Software Documentation
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