Erica Zinberg Phelps

About Erica Zinberg Phelps

Strategic and results-oriented executive with nearly 2 decades experience in Relationship Management, inclusive of 10+ years focused on leading and growing teams to scale between $25M and $75M ARR. A servant and honest leader with over 25 years as a competitive athlete, 20 years of coaching others and a proven track record of success in expansion and retention at $10M+ annual growth. Success has come from focusing on team empowerment and engagement, while fostering a performance-driven culture. Leaders, peers, and reporting lines would advocate my skills include building and leading high-performing teams, optimizing customer engagement processes, and fostering cross-functional collaboration to achieve organizational and customer goals. I have a core foundational need to leverage data-driven strategies to design and execute scalable solutions, while enjoying the world of work!

Experience

1. Vice President, Customer Success

   MD Integrations

   Aug 2025 — Present

   MD Integrations (MDI) is a physician-founded and physician-led organization which revolutionizes virtual healthcare by combining a proprietary telehealth platform with a nationwide network of board-certified MDs. As Vice President, Customer Success I have focused on building and maturing our customer-facing organization inclusive of Partner Success, Operations, Technical Integration, Onboarding, and Clinical Operations. First 6 months successes include:• Decreased onboarding timeframe by 53%• Decreased regrettable churn from 27% to Expansion) inclusive of step by step checklists, stage gates & exit criteria, messaging, automation and internal team expectations and standards• Implemented and migrated to HubSpot ServiceHub

Education

• Rutgers University

  Bachelors, Communication

  2006 — 2008

• Towson University

  Sport Management

  2004 — 2006