Erica Lisbon

Client Services Manager at BNY

Role
Client Services Manager at BNY
Location
Houston, TX, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Erica Lisbon

Dynamic, solutions-oriented Transformational Leader with extensive experience in fast-paced, deadline oriented environments, helping employees become accountable for execution, results and follow through. Known as a mentor and coach, leading high-performance teams and highly attuned to management trends, resulting in being a proactive problem solver. Attacks projects from an entrepreneurial perspective, by taking ownership of managing initiatives that resulted in growing revenues, streamlining costs, and making operations more efficient with expertise in modeling complex financial calculations for effective analysis, leading multiple valuable projects successfully in constantly changing environments, through progressive leadership roles, including leading teams of over eighty employees to accomplish their goals by keeping the big picture in mind without losing track of the details.Specialties: Additional expertise in: Financial Analysis, Client Relations, Project Management, Asset Administration, Investor Reporting, Quality Standards, Change Management, Employee Recruitment, Workforce Retention, Cohesive Team Building, Process Improvement, System Conversions

Experience

  1. Client Services Manager

    BNY

    Aug 2019 — Present · Houston, TX, US

Education

  • Quinnipiac University

    B. S., Business Management

    1989 — 1993

  • Our Lady of the Lake University

    Ph.D., Leadership Studies

    2006 — 2010

  • Our Lady of the Lake University

    MBA, Finance

    1996 — 1997

Skills

  • Analytical Skills
  • Management
  • Team Building
  • Banking
  • Fixed Income
  • Risk Management
  • Leadership
  • Financial Analysis
  • Financial Modeling
  • Analysis
  • Project Management
  • Portfolio Management
  • Process Improvement
  • Securities
  • Customer Relationship Management (Crm)
  • Business Process Improvement
  • Crm
  • Change Management

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Erica Lisbon — Client Services Manager at BNY in Houston, TX, US | Unifers