Erica King
Transitioning to Tech: ServiceNow Certified System Administrator with 10+ Years of Multi-Industry Customer Service Excellence!
- Role
- Online Banking Support Specialist at PNC
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Erica King
With over a decade of diverse experience in customer service spanning various industries,…
Experience
Online Banking Support Specialist
Sep 2022 — Present · Houston, TX, US
Bridged relationships between customers and internal teams, promoting and maintained positive working relationships that maximized effectivenessduring engagement.Implemented security practices to preserve assets and minimize liabilities.Informed customers of key initiatives, meeting expectations and requirements.Identified customer needs and collaborated cross-functionally, driving solutions
Education
Sam Houston State University
Bachelor's degree
2009 — 2013
Skills
- Merchandising
- Visual Merchandising
- Retail
- Retail Sales
- Sales
- Store Management
- Fashion
- Customer Service
- Inventory Management
- Apparel
- Loss Prevention
- Styling
- Sales Management
- Marketing
- Trend Analysis
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