Erica Johnson

About Erica Johnson

I help small businesses run smoother, scale faster, and serve customers better — one system at a time.As a Project & Operations Manager with a passion for structure and efficiency, I partner with small businesses, non-profits, and healthcare providers to simplify daily operations, eliminate workflow chaos, and improve team performance.Whether it’s launching a new initiative, streamlining patient scheduling, or building hiring and onboarding systems, my goal is to create clarity, accountability, and sustainable growth for your team.I specialize in:🦷 Small businesses, Non-Profits, and Healthcare providers Operations Optimization Project Planning & Execution — taking ideas from concept to completion System & SOP Development — designing repeatable processes that save time Team & Workflow Management — improving communication and accountability Onboarding & Training Frameworks — helping new hires ramp up quicklyClients describe me as organized, proactive, and solution-driven — the person who sees the gaps and builds the bridges. I combine empathy for people with a love for process to help businesses and teams perform at their best.If your business or clinic feels stretched thin or stuck in chaos, let’s talk. I can help you build systems that let your team thrive and your patients feel the difference. Let’s connect: I’m always open to collaborating with healthcare leaders, small businesses, non-profits, consultants, and practice owners who want to level up their operations.

Experience

1. Practice Manager

   Coley & Coley Family Eye Care

   Jul 2010 — Present · Nashville, TN, US

   Practice & Operations ManagerShanks Family Eyecare / Berry Eyecare | July 2010 – Present | Nashville, TNDirected multiple concurrent projects involving operational improvements, marketing initiatives, and workflow restructuring across multiple locations.Developed and executed strategic project plans that improved scheduling, reduced bottlenecks, and increased efficiency by streamlining internal communication systems.Oversaw vendor relations and procurement projects, negotiating contracts and managing timelines for equipment delivery, marketing materials, and inventory replenishment.Spearheaded the implementation of new in-store marketing campaigns, resulting in measurable sales growth and enhanced patient engagement.Created and maintained project documentation including timelines, budgets, deliverables, and stakeholder updates to ensure transparency and accountability.Coordinated cross-departmental communication between doctors, technicians, and administrative staff, ensuring alignment with project objectives and deadlines.Managed payroll, expense tracking, and resource allocation to maintain project budgets and ensure cost efficiency.Led team training and onboarding initiatives following new project rollouts to standardize operations and maintain compliance with organizational policies.Recommended and implemented process improvement solutions, optimizing daily workflows and improving patient satisfaction metrics.

Education

• Bauman College: Holistic Nutrition and Culinary Arts

  Nutrition Consultant, Foods, Nutrition, and Wellness Studies, General

• Capella University

  Bachelor of Business Administration - BBA, Business Administration and Management, General

• Light University

  Masters Life Coaching Diploma, Professional Life Coaching