Eric Jodoin
Vice President, Customer Success Centre & Plan Administration @Embark Student Corp.
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WORK HISTORY
Vice President, Customer Success Centre & Plan Administration @Embark Student Corp.
Reporting to the President & CEO, responsible for our customer-centric mindset that motivates our passionate Customer Success and Plan Administration teams to help students realize their dreams and drive long-term growth and profitability. • Own our customer success strategy and it\'s execution which has accelerated our ability to deliver a distinctive customer experience and realize dramatic improvements in customer loyalty, digital adoption, higher wallet share and lower cost-to-serve.• In-sourced our largest contact centre, integrating it with two others onto a state-of-the-art cloud-based IT platform. Established a caring, high-performing team that has achieved record breaking KPIs and customer experience scores.• Built Embark\'s initial Product department, it’s mandate, 3-year roadmap and delivered historic successes including: the Heritage integration and 2019 and 2021 RESP merger subscriber votes which wound-up three older RESP products and enhanced our flagship RESP
EDUCATION
Queen's University
Executive Program
Bishop's University
Bachelor of Business Administration
SKILLS
ABOUT ERIC JODOIN
I am an accomplished Vice President with over twenty five years of experience in creating customer-centric cultures, overseeing an extensive array of products, services and programs for industry-leading organizations. Wired to deliver a differentiated customer experience, I have partnered with CEOs and C-suite teams to set strategy and transform organizations to provide unparalleled customer value. I am an innovative leader with an exemplary history of introducing continuous positive change and creating winning cultures by attracting, retaining and motivating the best people.Specialties include:• Strategy• Customer Success• Business Transformation• Employee Engagement• Operational Excellence
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