Erica Henderson
Patient Services| Strategic Philanthropy | Social Impact | Global Partnerships | Patient Advocacy | Executive Leadership
- Role
- Patient Navigator Team Lead at GSK
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Erica Henderson
I currently lead a high-performing patient support team that guides individuals through complex treatment journeys, ensuring timely access, affordability, reimbursement support and a positive experience. In addition, I have directed multi-million-dollar corporate social responsibility (CSR) and philanthropic portfolios, designed community investment strategies, and built public and private partnerships that advanced health equity, education, and disaster response.Skilled at leading and navigating matrixed environments, I collaborate effectively across internal teams and external stakeholders to align business priorities with community needs. Whether enhancing the patient journey or scaling purpose-driven programs, my focus is on delivering measurable outcomes that build trust, strengthen communities, and improve lives.
Experience
Patient Navigator Team Lead
Aug 2025 — Present
Lead a regionally aligned team of eight Patient Navigators, ensuring compliant management of consented patients through onboarding, access, and the full patient journey for GSK specialty prescribed products.• Drive program improvements through coaching, SOP development, and real-time performance monitoring.• Assess and communicate with leadership to mitigate program risk and enhance patient experience
Education
Rutgers University–Newark
Bachelor’s Degree, Accounting
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