Erica Green
- Role
- Senior Director of Customer Service at Patek Philippe
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Erica Green
Dynamic, tenacious Customer Service Executive with stellar track record for exceeding…
Experience
Senior Director of Customer Service
Oct 2018 — Present
A diverse role, providing leadership and direction to a team of administration and watchmaking professionals. Working closely with authorized retailers and customers, to provide the highest level of customer service. Reviewing and applying consistent process and performance standards within a fast-paced environment.
Skills
- Automotive
- Supply Chain Management
- Leadership
- Outsourcing
- Operational Excellence
- Team Building
- Supply Chain
- Vendor Management
- Team Leadership
- Strategic Planning
- Logistics
- Sap
- Customer Satisfaction
- Negotiation
- Sap Products
- Call Center Management
- Key Performance Indicators
- Coaching
- Warehousing
- Continuous Improvement
- Business Intelligence
- Sap Implementation
- Business Process Improvement
- Supply Management
- Transportation
- Training
- Change Management
- 3pl
- International Logistics
- Six Sigma
- Customer Relationship Management (Crm)
- Purchasing
- Microsoft Office
- Third-Party Logistics (3pl)
- Cross-Functional Team Leadership
- Inventory Management
- Process Improvement
- Team Leadership & Development
- Procurement
- Management
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