Eric Gauthier
- Role
- Product Owner - Servicenow at BECU
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Eric Gauthier
With a rich history spanning over 25 years in the technology industry, I am a…
Experience
Product Owner - Servicenow
Sep 2021 — Present
Define and communicate the product strategy, vision, and minimum valuable product (MVP) to all levels of the organization, utilizing customized dashboards and delivery team roadmaps as needed.\\\\n• Facilitate user story development from strategy and business requirements, create user stories, document acceptance criteria, approve user stories for the delivery team, and accept completed stories and features.\\\\n• Analyze market trends, utilizing trend knowledge during vision and design sessions.\\\\n• Inspect product progress, accept/reject work done, solve product design concerns, and define/prioritize the product backlog.\\\\n• Manage product delivery, including managing scope and priorities, monitoring service level agreements, responding to customer and vendor feedback, and resolve customer/stakeholder escalations.\\\\n• Work with key stakeholders across the organization to maintain a coordinated product road map, resetting priorities when needed.\\\\n• Act as ‘Voice of the Customer’, a subject matter expert and primary contact to internal design partners and external parties, including vendors.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Skills
- Databases
- Customer Service
- Servicenow
- Business Analysis
- Vendor Management
- Problem Management
- Scom
- IT Service Management
- Communication
- IT Management
- Sharepoint
- Change Management
- Visio
- Uc4
- Integration
- Batch Processing
- Troubleshooting
- Leadership
- Knowledge Management
- Automic
- Microsoft Office
- Incident Management
- IT Operations
- Project Management
- Business Process Automation
- Cloud Computing
- Credit Unions
- Itil
- Software Documentation
- Strategy
- System Administration
- Business Process Improvement
- Team Leadership
- Customer Satisfaction
- Training
- Disaster Recovery
- Technical Support
- Process Improvement
- Sdlc
- Data Center
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