Erica Frazier
Enterprise ITSM & Change Governance Leader | ITIL Change, Problem & Release Management | Risk, Compliance & Audit-Ready Operations
- Role
- Manager, Itsm Change & Problem Management at McCormick & Company
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Erica Frazier
I lead enterprise IT service management and change governance in complex, regulated environments, with a focus on risk control, operational maturity, and audit-ready execution.My approach centers on establishing control first; clear ownership, evidence, and separation of duties - then deliberately enabling agility once the foundation is in place. I have designed and scaled agile change management models that support delivery speed without compromising safety, compliance, or accountability.I’m known for principled enforcement, evidence-based decision-making, and protecting the enterprise when it matters most, without trading rigor for popularity. I operate primarily as a senior individual contributor and player-coach, influencing through consistency rather than hierarchy.
Experience
Manager, Itsm Change & Problem Management
Dec 2019 — Present · Vancouver, WA, US
Lead enterprise Change, Problem, and Release Management governance in a global, regulated environment • Designed and scaled agile change management practices aligned to compliance and audit requirements • Established release governance supporting large-scale SAP programs (300+ changes per release) • Enforced separation of duties and risk ownership across vendors and internal leadership • Maintained consistently audit-ready change operations with clean audit outcomes
Education
Flint Hills Technical College
Certificate, Culinary Arts/Chef Training
1988 — 1990
Johnson County Community College
Hotel, Motel, and Restaurant Management
1990 — 1993
Skills
- Business Process
- Stakeholder Management
- Team Leadership
- Erp
- Information Technology
- Information Management
- IT Strategy
- Process Improvement
- Business Transformation
- Incident Management
- Project Planning
- Integration
- Project Portfolio Management
- Vendor Management
- IT Service Management
- Project Management
- Change Management
- Resource Management
- Itil Certified
- Project Delivery
- Itil Implementation
- Harm Reduction
- Sharepoint
- Service Delivery
- Process Engineering
- IT Management
- Requirements Analysis
- Business Process Design
- IT Outsourcing
- Enterprise Architecture
- Itil
- Sdlc
- Solution Architecture
- Volunteering
- Infrastructure
- Outsourcing
- Governance
- Business Process Improvement
- Service Management
- Business Intelligence
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