Erica Fairbanks
Program Manager at Equitable
- Role
- Program Manager at Equitable
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Erica Fairbanks
I’m a Program Manager in Group Retirement Operational Excellence who loves turning messy, cross-functional work into clear plans and real results. I partner with leaders, teams, and vendors to improve service performance, strengthen contract outcomes, and keep priorities moving from idea to implementation. Most recently, I led an impactful initiative to reduce our plan onboarding cycle time by tightening the process, clarifying handoffs, and making progress easy to see through simple, stakeholder-friendly reporting. I’m at my best in ambiguity—connecting dots, aligning people, and delivering steady, measurable improvements.
Experience
Program Manager
Apr 2025 — Present · Charlotte, NC, US
Vendor Management:• Cultivate strong vendor relationships for quality service and cost-effectiveness.• Negotiate and manage contracts, ensuring compliance with company policies.• Develop and monitor SLAs to maintain vendor performance standards.• Identify cost-saving opportunities without compromising service quality.Project Management:• Lead high-priority projects from inception to implementation, ensuring alignment with business goals.• Coordinate cross-functional teams and resources using project management skills.• Develop dashboards and reporting tools to track project progress and performance metrics.Process Improvement:• Initiate process efficiency projects to streamline operations and enhance service delivery.• Coordinate with stakeholders to resolve operational challenges and ensure seamless implementation.• Optimize processes using technical and business knowledge in Group Retirement systems.
Education
Cleveland State University
Bachelor of Science (B.S.), Elementary Education and Teaching
2003 — 2007
Skills
- Training
- Project Management
- Financial Services
- Lotus Notes
- Microsoft Office
- Employee Relations
- Team Building
- Vendor Management
- Outlook
- Social Media
- Process Improvement
- Applicant Tracking Systems
- Peoplesoft
- Human Resources
- Onboarding
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