Erica Demeerleer
Principal Customer Success Manager | Driving Product Adoption, Customer Enablement & Long-Term Value | Smartsheet Expert | Strategic Client Partner
- Role
- Principal Customer Success Manager at Smartsheet
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Erica Demeerleer
As a Principal Customer Success Manager, I specialize in helping organizations unlock the full potential of their technology investments, particularly through Smartsheet, a leading cloud-based collaborative work management platform. My approach is rooted in proactive enablement, strategic guidance, and a deep understanding of customer goals to ensure measurable outcomes and long-term success.With a background spanning e-commerce account leadership and advertising sales, I bring a unique blend of analytical thinking, client advocacy, and cross-functional collaboration. I’ve supported Fortune 500 clients and high-growth teams alike, always focused on delivering value, building trust, and driving retention.I’m passionate about:• Empowering users through tailored onboarding and training• Building scalable success plans that align with business objectives• Being a trusted advisor to drive product adoption and ROI
Experience
Principal Customer Success Manager
Nov 2022 — Present
Skills
- Sem
- Client Development
- Advertising Sales
- Email Marketing
- Display Advertising
- Marketing
- Cable Television
- Ppc
- Account Management
- Online Marketing
- Mobile Marketing
- Web Analytics
- Marketing Strategy
- Sales
- Online Advertising
- Management
- Digital Media
- Relationship Management
- Strategy
- E-Commerce
- Digital Strategy
- SEO
- Creative Strategy
- Leadership
- Advertising
- Media Buying
- Digital Marketing
- Start-Ups
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