Erica Croke
Senior Digital Manager @Bank of America
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WORK HISTORY
Senior Digital Manager @Bank of America
Charlotte, NC, US
EDUCATION
East Carolina University
BS, Communications, Concentration in Media Studies
ABOUT ERICA CROKE
Senior Digital Manager | Operational Excellence | Risk, Compliance & Business TransformationDynamic and results-focused executive leader with a strong record of driving operational performance, enterprise risk management, and business transformation in complex, matrixed organizations. Experienced in leading high-performing teams, optimizing business controls, and delivering scalable solutions that strengthen organizational resilience and regulatory compliance.Known for forging trusted partnerships across executive and senior leadership teams to align strategy, operations, and governance. Adept at transforming challenges into opportunities through data-driven decision-making, disciplined execution, and an unwavering focus on results.Proven expertise in risk and compliance integration, third-party management, strategic sourcing, and large-scale program execution, ensuring sustainable growth and operational integrity.Driven by a commitment to excellence and integrity, I lead with vision, collaboration, and accountability — empowering teams to deliver measurable impact and lasting organizational value.
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