Erica Chesley

About Erica Chesley

I’m a multifamily operations leader who’s passionate about creating thriving communities,…

Experience

1. Business Manager

   Olympus Property

   Oct 2024 — Present

   192 Unit A-Class Luxury Garden-Style Property-Managing property performance and financials, driving occupancy and maximizing revenue-Analyze market trends and attending bi-weekly calls to determine pricing to remain competitive and maximize resident retention-Investigating and resolving resident concerns, fostering a positive community-Suggesting property improvements to enhance ROI and resident satisfaction- Structured new team and training staff for overall efficiency of property and ensuring resident satisfaction by delivering 5 star customer service- Maintaining compliance with local, state, and federal regulations in Snohomish County and WA state-Completed a full parking lot restructuring project to enhance resident experience and retention. Focused on improving space access, efficiency, and long-term property value while minimizing disruptions for our community-Reduced concession costs by 15% over 6 months while maintaining an avg. 93% and accelerating lease-up velocity, boosting net operating income and enhancing resident satisfaction- Increased parking revenue by 33%(approx.$4k month) within two months by analyzing utilization trends, adjusting pricing, and tightening enforcement of lease terms-Increased projected revenue by $66K+ year-to-date through strategic rent optimization, reduced concessions, and enhanced ancillary income collection, surpassing budgeted targets across multiple income streams-Achieved a 10% increase in 5-star reviews within six mos by enhancing overall customer satisfaction and boosting our online reputation through targeted resident engagement and exceptional service.

Education

• Everett Community College

  Associate's degree, Business Administration and Management, General

  2013 — 2014