Erica Jordan

Experience

1. Director, Legal and Compliance Operations and Strategy (Chief of Staff)

   Brighthouse Financial

   Dec 2023 — Present · Charlotte, NC, US

   Manage departmental budget, including forecasting and resource planning, and delivering consistent monthly reporting on key performance and financial metrics- Lead strategic alignment across departments, partnering with the EVP and senior leadership to define priorities, track progress, and drive enterprise-wide execution- Oversee high-impact projects and business priorities for the EVP, ensuring timely delivery and accountability across teams- Manage legal technology, including system selection, implementation, and optimization for matter management, e-billing, eDiscovery, contracts, and workflow automation- Shape organizational focus by developing executive-ready materials for Board updates, senior leadership reviews, and recurring forums engaging employees- Champion continuous improvement across the department, balancing long-term strategic planning with hands-on execution to optimize processes and outcomes- Lead departmental governance and cultural strategy as a member of the DEI and Culture Council, driving initiatives that improved workplace experience- Manage and develop a high-performing team of three, fostering engagement, collaboration, and belonging through inclusive leadership and clear expectations.

Education

• Charlotte School of Law

  Paralegal Certification, Paralegal

  2016 — 2016

• University of North Carolina at Charlotte

  Bachelor of Arts (B.A.)

  2009 — 2013