Erica Becker

About Erica Becker

I’m a creative professional with experience across interior design, sales, and learning…

Experience

1. Planning & Installation Consultant Sr Sales Generalist Sr Sales Specialist

   IKEA

   Nov 2020 — Present · Denver, CO, US

   Sr. Sales Specialist (Promoted)2023 – Present• Provide performance optimization strategies to enhance customer satisfaction and drive business growth.• Mentor and coach Senior Sales Generalists, sharing best practices to maintain a commercial mindset and deliver exceptional remote customer experiences.• Evaluate team performance, identify improvement opportunities, and collaborate with leadership to achieve individual and team goals.• Design and deliver training sessions to ensure skill proficiency, adaptability to digital tools, and alignment with updated product offerings.• Partner with stakeholders across Ingka to support range updates, process improvements, and commercial activities.• Contribute to customer-centric initiatives by guiding ongoing projects, ensuring high-quality outcomes that meet business and customer needs.• Regularly engage in customer support to refine expertise and maintain strong communication skills, ensuring seamless service across remote channels.Sr. Sales Generalist / Planning & Installation Consultant2019 – 2023• Conducted virtual consultations to guide customers through kitchen cabinet planning, selections, and installation services, tailoring designs to their specific needs and preferences.• Used the IKEA planning software and other tools to create accurate 3D models and detailed cabinetry layouts.• Recommended optimal solutions and provided expert guidance on intricate product offerings to ensure a seamless and satisfying customer experience.• Prepared customers for successful cabinetry installation by offering clear instructions and setting expectations for final project outcomes.• Developed price quotes using a combination of IKEA-specific and industry-standard tools, streamlining processes to enhance efficiency.• Cultivated leads, followed up throughout the sales process, and leveraged persuasive techniques to close product and installation sales.

Skills

• Sketching
• Google Sketchup
• Residential Design
• Hand & Computer Rendering
• Revit
• Adobe Illustrator
• Adobe Photoshop
• Drafting
• Furniture
• Hand Sketching
• Graphic Design
• Floor Plans
• Illustrator
• Autocad
• Space-Planning
• Photoshop
• Sketchup
• Adobe Creative Suite
• Customer Service
• Adobe Indesign
• Microsoft Office
• Space Planning
• Interior Design
• Presentation Board Development
• Organization
• Model Building
• Hand Drafting
• Indesign