Erica Wolff
Senior Content Program Manager | Dynamics 365, Power Platform, Copilot, & Cloud For Industry | Accessibility and inclusion advocate | 🌈
- Role
- Senior Content Program Manager at Microsoft
- Location
- Tacoma, WA, US
- LinkedIn followers
- 500 followers
About Erica Wolff
I live for the tension and opportunity at the intersection of language and technology.
Experience
Senior Content Program Manager
May 2022 — Present · Tacoma, WA, US
Led end-to-end content strategy for release plans across four major business verticals—Dynamics 365, Power Platform, Copilot offerings, and Cloud for Industry—delivering resources viewed by 3.4M+ customers globally.* Elevated content quality standards program-wide by implementing improvements based on customer feedback and LLM ingestion requirements, driving higher engagement and trust.* Designed and managed complex scheduling frameworks impacting vendor resourcing, cross-geo teams, and marketing deliverables to ensure timely, high-value content delivery.* Directed a global editorial team, serving as the single source of truth for content governance and editorial decisions.* Authored and maintained contributor guides providing clear, actionable documentation and resources for seamless release plan execution across regions.* Orchestrated cross-functional collaboration with Legal, Product, and Marketing stakeholders across multiple time zones to align on compliance, messaging, and delivery.* Championed contributor enablement, guiding teams through the content lifecycle and reinforcing the business impact of release plans on customer success.* Partnered with Engineering to optimize tools and workflows—proposing, testing, and documenting enhancements—while driving adoption through clear communication.* Developed and delivered training programs for diverse contributor roles, from engineering PMs to content strategists, ensuring consistency and excellence.* Pioneered AI-driven solutions to accelerate editing and publishing processes, improving efficiency and scalability.* Advocated for accessibility best practices, embedding inclusive design principles into all content creation processes.
Education
Seton Hill University
Master’s Degree, Creative Writing
Rollins College
Bachelor’s Degree, Humanities / Writing
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.