Erica Weber
Sales & Marketing Operations Leader | Project Management
- Role
- Senior Business Coach and Regional Operations Manager at Amazon
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Erica Weber
As Senior Dealer Relations Manager at American Honda Finance Corporation, I focus on…
Experience
Senior Business Coach and Regional Operations Manager
May 2022 — Present · Austin, TX, US
Results-driven Business Coach with proven expertise in partner performance optimization and strategic network management. Demonstrated success in implementing data-driven initiatives, risk management, and fostering customer-centric strategies. Track record of achieving exceptional metrics while developing and scaling programs across multiple markets.+ Championed holistic network optimization strategy by implementing data-driven performance reviews, strategic partner selection, and systematic business improvement initiatives, resulting in exceptional operational metrics: 107.2% Peak Readiness (720 bps above goal), 86.2% DSP Quality Performance (2110 bps above goal), and 109.4% Capacity Reliability (1440 bps above target)+ Spearheaded regional risk management transformation through the development of proactive coaching frameworks and standardized tracking systems, while integrating Salesforce Knowledge solutions; drove 60%+ year-over-year reduction in Corrective Action Plans and Breaches of Contract, marking highest improvement across North America and exceeding target by 45 percentage points
Education
Southern Methodist University
Bachelor of Arts
1998 — 2002
Louisiana State University
Certification
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