Erica Waldorf
Product Manager | Pinball
- Role
- Product Manager, Customer Success at Trellix
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Erica Waldorf
CS operations automation top chef
Experience
Product Manager, Customer Success
Jul 2024 — Present
Launched and PM of internal application to track and provide visibility into professional service requests- Owner of internal/external catalog of professional, support and educational services- Owner of several customer support internal products including secure FTP, team scheduling and automated log file threat evaluation- PM of AI professional services recommendation tool
Education
University of Pennsylvania
Master of Science - MS
2008 — 2010
Rutgers University - Camden
Bachelor of Arts - BA
2002 — 2004
Skills
- Banner
- Mental Health Counseling
- Management
- Program Development
- Academic Advising
- Education
- Organizational Development
- Microsoft Excel
- International Students
- Contribute
- Community Outreach
- Admissions
- Organizational Leadership
- Psychology
- E-Learning Implementation
- Career Counseling
- Leadership
- Writing
- Datatel
- Student Counseling
- Training
- Microsoft Office
- Mental Health
- Nonprofits
- Research
- Psychotherapy
- Educational Leadership
- Program Evaluation
- Resume Writing
- Microsoft Word
- Learning Management Systems
- Higher Education
- Student Affairs
- Editing
- Communication
- Blackboard
- Staff Development
- Crisis Intervention
- Public Speaking
- Career Development
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