Erica van Horn
Strategic Account Advisor @SMUD
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WORK HISTORY
Strategic Account Advisor @SMUD
Sacramento, CA, US
Exceedingly adept at identifying customer issues and needs with an aptitude for customer relationship building-Reputation for effective communication, integrity and ability to coordinate efforts between departments, customers and stakeholders to consistently achieve objectives and surpass goals-Customer focused program/project manager. Experience ranging from inception to implementation, involved in planning, metrics tracking, development, budget management, marketing and coordination of customer and contractors.
EDUCATION
University of Arizona, James E. Rogers College of Law
Master of Legal Studies- MLS, Alternative Dispute Resolution, Constitutional Law
University of Arizona
Bachelor of Laws - LLB & Bachelor of Arts, Political Science and Government
ABOUT ERICA VAN HORN
Account Management | Program & Project Management | Relationship Management| Problem SolvingI enjoy projects but I truly love people. This job is filled with both! I have 24 years experience at SMUD focused on account and project management, customer relationships, performance and operational improvements as well as expansion of services to create customer value and an excellent customer experience.My goal-Create strong and trusted relationships -Identify opportunities to assist customers to strengthen financially, environmentally and creatively, thus freeing funds to support their more holistic and integral missionsWhat is the best “thing” about my job?My customers.YOU! As part of the small to mid-sized business (SMB) team I have the unique and privileged opportunity to assist vulnerable population customers, including nonprofits, chamber of commerces and smaller generational mom and pop businesses, in becoming more efficient and successfully transition from survival mode to capable and strong.It\'s an honor and blessing to create relationships that assist in the preservation of history, security to thrive in the present and inspiration to create new paths to strengthen and enhance the community for future generations. I love getting just as excited about your dreams as you are. BETWEEN FRIENDS, I\'d do this job for free. It\'s my passion.My customer territory is the best! Shout out to:Courtland (95615)Elk Grove (95757, 95758, 95624)Galt (95632)Greenhaven/Pocket (95831)Herald (95638)Rancho Murieta (95682, 95683)South Sacramento (95828, 95823, 95824, 95829)Walnut Grove/Locke (95690)Wilton (95693)If you are not assigned to me for account management, my team members are amazing! Check here to find your own equally enthused Strategic Account Advisor that is ready to assist, or message me to say hello and I can connect you.
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