Erica Robinson
- Role
- Customer Success Manager at Relativity
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Erica Robinson
I am a dedicated and detail-oriented paralegal with a passion for the legal profession…
Experience
Customer Success Manager
Apr 2022 — Present
Establish the business value goals for a customer, and create a strategy to pursue those goals; Plan and lead customer meetings including Annual Business Reviews; Understand customer usage and account health to reduce renewal risk or churn; Contribute to the creation of best practices of the product and customer segment; Advocate internally for the customer
Education
Grand Canyon University
Bachelor of Arts - BA, Political Science and Government
San Diego Miramar College
Paralegal Certificate, Legal Assistant/Paralegal
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