Erica Sherman
Business Analyst @Southwest Airlines
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WORK HISTORY
Business Analyst @Southwest Airlines
Dallas, TX, US
Supported multiple development teams to modernize an outdated business portal (Swabz.com) to grow Corporate Traveler portfolio ·Implemented business requirements to enable Customers to access Southwest Business on Southwest.com mobile website ·Working with Marketing partners to deliver quick win projects for Booking, Self-Service, and Ancillary flows ·Self-Service increased the digital share of flight changes by 5% in the past two years; increased digital changes = decreased call volume ·Lead quality assurance testing to ensure quality of delivered code according to ask of business partners ·Took lead to reform the Business Analyst Community of Practice (a group of people that want to share knowledge, tools, and practices)
EDUCATION
University of Missouri-Columbia, College of Business
Bachelor of Science Degree in Business Administartion, Major: Marketing, Minor: Textile and Apparel Management
Lincoln University (NZ)
International Business
ABOUT ERICA SHERMAN
Qualifications: · International product and service website launches · Experienced in agile and waterfall development methodology · Vendor relationship management · Manage business requirements translations from English to French · Collaborate with domestic and international stakeholders · Quality assurance and testing experience
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