Erica Pontes
Director, Business Transformation @Komatsu Mining
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WORK HISTORY
Director, Business Transformation @Komatsu Mining
EDUCATION
Pima Community College
Associates in Business Administration, Business Administration and Management, General
University of Arizona - Eller College of Management
BSBA, MIS/Marketing
ABOUT ERICA PONTES
As the Director of Product Strategy at Komatsu Mining, I lead the development and execution of innovative solutions that enhance the performance and efficiency of mining operations. I have over 20+ years of experience in client-facing roles and 10+ years of managing technical and functional projects in the software industry, with a PMP certification and fluency in English and Portuguese.My core competencies include business analysis, requirement gathering, process flow, use case development, UAT coordination, and customer relationship management. I have a proven track record of delivering successful outcomes and building trust with stakeholders across multiple sites and vendors. One of my recent achievements was managing the organizational readiness project for Siebel Upgrade Implementation, which resulted in a stable platform for over users, increased customer support and revenue, and improved reporting accuracy. My mission is to leverage my skills and expertise to create value for Komatsu Mining and its customers.
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