Erica Pilcher
Contact Center Supervisor @Bigsteelbox
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WORK HISTORY
Contact Center Supervisor @Bigsteelbox
Kelowna, BC, CA
EDUCATION
The University of British Columbia
Bachelor of Management with Honours
ABOUT ERICA PILCHER
As the leader of Inside Sales and Customer Experience at BigSteelBox, I manage a high-performing team of 20+ sales and service agents, coaches, and supervisors dedicated to delivering exceptional service and storage solutions to customers across Canada. With a background as a four-time Academic All-Canadian athlete, I bring a strong work ethic, discipline, and the ability to thrive under pressure—skills that directly translate into my leadership style and business impact. I’m known for building meaningful connections, driving results through collaboration, and adapting quickly to evolving business needs. My core strengths include strategic execution, communication, and aligning teams around clear, actionable goals. I’m passionate about leading with empathy, developing talent, and continually seeking new ways to grow, improve, and make a difference.
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